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Q&A about Online Media
Q - I'm having trouble watching flash video on my computer. What can I do?
A - Most likely you either don't have the latest version of the flash player installed on your computer, or you have a corrupt installation. Follow the steps below to solve these problems:
Download the flash uninstaller program from Adobe's website: http://www.adobe.com/go/tn_14157
Run the uninstall program, and reboot your computer
Download the latest version of Flash Player: http://www.adobe.com/go/gntray_dl_getflashplayer
Q - the wait circle just spins on a video, what?s wrong?
A - If you just opened an archived video and you see the wait circle spinning for over a minute, then your network may be behind a firewall that is not allowing TVW's streams to pass through. Please have your IT staff contact us at 360.725.3999 so we can give directions on how to get access to TVW's media. If you?re a home user, please adjust your home firewall software to allow TCP port 1935 (flash streaming services). If the video stops and begins to show the spinning wait graphic, then there may be bandwidth loss between your computer and our servers. Please be patient as it tries to re-connect. If it lasts for more than a minute, then refresh your browser to get the player started again.
Q - What are the basic requirements to listen or watch content on the TVW website?
A - The basic requirements generally include a computer with a sound card, speakers and a 33.6k modem connection or higher for audio, or a cable/dsl/lan connection or higher for video. You'll also need Adobe Flash Player (version 9.0 or higher) for archived and higher resolution live content or Windows Media Player software (for live events only) to experience webcasting content on the TVW website.
Q - What are internet browsers are supported for use with the TVW website and the associated media content?
A - Most modern browsers that can support the Adobe Flash plug-in are supported with the exception of Internet Explorer version 6 or lower.
Q - Does the content TVW provides cost anything?
A - No, all streaming content on the TVW website is provided to the public free of charge.
Q- What about Podcasts? how do I listen to them?
A- Here is some information about podcastsing on tvw.org:
What Is Podcasting?
Podcasting is a new way to download audio files from the Internet. A podcast is any audio program that is stored as mp3 and made available via a language known as RSS (Really Simple Syndication). It enables you to have your own personal version of that program via download. In this case, that would be your favorite TVW produced programs. And it's free! For more specifics and for useful links on podcasting, you can visit this Wikipedia podcasting entry.
What Do I Need to Podcast?
All you need is an internet connection, a computer, and free podcasting software. Podcast software can be downloaded at such sites as IPodder, JPodder & Itunes from Apple. iPodderX is also available specifically for Macs. Then follow the directions after installation of the software to find podcasts. Once you've downloaded the podcasts, you can transfer those to your iPod or any other mp3 player. You don't need to have an mp3 player to listen to the podcasts, you can listen to them strictly on your computer if you desire.
For those using a PC, here's a helpful tutorial on podcasting with Windows Media Player. You can also download Windows Media Player 10 if you need to upgrade
TVW allows you download an MP3 of an event (if it is available) from any of our pages that display media links. You can also subscribe to the RSS (XML) feed of that event type or alternatively, TVW has posted all of the available podcasts (Video and Audio) to the Apple I-Tunes directory and you can open I-Tunes directly from the I-Tunes icon. We also post podcast feeds to feedburner.com.
NOTE: TVW does not directly support any of the applications used to collect, display or play podcasts(audio or video). TVW simply offers the most simple and standardized methods retrieve and listen to our syndicated web audio and video content.
Q- I am an I.T. support person or administrator from a State/City/Federal agency or from a corporation and am having trouble with my clients connecting to TVW's webcasts or downloading podcasts.
A- Please call us directly at 360.725.3999 and ask for our I.T. department and we can assist you.
Q - Can I get an audio, transcript or videotape of an event?
A - TVW makes DVD?s of all events it covers available for purchase. Audiotapes and transcripts of programs are not available, but the audio of all TVW events is available as an MP3 download.
Q - Why can't I record content from the TVW website?
A - Capturing, copying, or redistribution of TVW content is explicitly prohibited by our Copyright Policy. There are exceptions to the use of TVW content, so individuals interested in using such content should consult this policy before using TVW content.
Q - How do I find LIVE programming?
A - All live programming (including Webcast only events) is featured on our LIVE Programming. Click here to see complete LIVE listings for TVW, updated daily.
Q - What if I have a question that is not answered here?
A - TVW Technical Support is available to answer all your website related questions. Simply contact us: support at tvw.org.
