Site Help

Which web browser do I need to view TVW's website?

TVW's website was designed to support the latest browser technologies. It is compatible with all modern web browsers supporting HTML5, CSS3 and JavaScript. Our supported browser list includes, but is not limited to the following:

  • Internet Explorer (Version 8 or Higher)
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari
  • Opera

A Note About Internet Explorer Compatibility View

Users or Internet Explorer 8 or higher may receive a notice on our site telling them to upgrade. Likely, your browser has been put into compatibility mode by you or a system administrator on your network. To disable it in IE8, simply click the "Tools" menu then select "Compatibility View."

IE8 Tools Menu

In Internet Explorer 9, simply click on the Compatibility View button in the URL toolbar.

IE9 Compatibility Vew Button

More information can be found about compatibility mode check out Microsoft's IE Blog post on the topic.

But my company or agency is stuck using an older version of Internet Explorer, what can I do to view TVW?

If you must use a version of IE that is older than version 8, there are still options for you. We are currently keeping our old version of our site up at This site will be available through July 1, 2012 to view webcasts and archived video. No other site updates will be made, and you will miss out on many of our exciting new features.

Your other option is to download any of the other browsers listed above, as they can run along side Internet Explorer. Installing them will not affect your copy of Internet Explorer or any applications that require it's use.

What kind of Internet connection do I need to view TVW content?

We recommend any broadband connection with a speed of 512Kbps or higher. Cable / DSL / Fiber Optic internet connections at home almost all support this speed. Most business have connections that well exceed this. Our videos stream at a rate of approximately 350Kbps. For dialup users, there is the option of streaming audio-only, which is streamed at a rate of 32Kbps, optimized to stream properly on a 56K connection. If your video plays back slow or jerky, there may be too many people in your organization streaming at once for the speed of your connection.

Why can't I view video on TVW's site, or why am I only getting black for videos?

TVW utilizes Adobe Flash Player for playback of videos and to utilize our more advanced video features. If you're using a desktop computer or laptop, make sure you have Adobe Flash version 10 or higher installed. You can check your flash player version on Adobe's site here, and download the latest version here.

Additionally, some hearings that TVW covers do not have video coverage for them. In this case, the audio will be streamed to your browser automatically.

Can I download TVW video?

No. To help prevent misuse, TVW's copyright policy does not allow downloading of video. Our video is available anywhere you have an internet connection, and video is never deleted from our archives. To obtain a copy for personal use, you may purchase a DVD copy of selected TVW videos for $25, with each additional for $10.

If you need more help...

We are here to help! E-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or use our chat with us using the Live Help chat link located at the top of our site.